What we do
Addressing the risks
IDCARE plays a crucial role in addressing the risks and concerns of the community (your customers) and staff when their accounts or personal information is exposed from scams, identity or cyber crimes and data breaches. Our Identity Security Case Managers now manage 3,000+ requests for help per month.
We provide education resources and advocacy for victims and for industry-wide changes. In 2020 IDCARE’s scam victim response guide was adopted by the Australian Payments Network as the industry’s standard for engaging and responding to customers confronting scams and identity crimes.
Every day our Case Managers and Incident Responders help the community to respond to issues and events. We have an intimate knowledge of what actions to take to mitigate risks and restore your identity across more than 1,000 organisations.
Our Incident Advisors and Identity Security Operations Centre also assist firms of all sizes managing cyber security threats, alerts about identity credentials, insights about shifts in behaviours or scams and manage data breach incidents (accidental or malicious).