Incident Response Package

Whether it’s a malicious data breach or accidental data leak, your customers or staff will value the support you put in place to help them recover quickly.

No other firm has the experience of taking calls from victims of ID crimes and data breaches every day.

Our team brings expertise from roles in criminal investigations, policing, media, cyber security and identity management.  

This is why hundreds of firms and government agencies have entrusted IDCARE to guide their response to incidents using real data from thousands of real people

Some important considerations

When you’ve discovered an issue, there are a few key things that will help you to recover and manage your risks.

  • We can help you find a specialist that you can trust in IT to contain and investigate the issue. We can help with checking controls which could be put in place.
  • Our independent risk assessment is highly valued by clients when showing stakeholders you’ve clearly considered their impact.
  • We guide incident responders within organisations on the real risks based on our expertise. Some risks are not notifiable and others are, and importantly these evolve.
  • IDCARE’s empirical data provides an evidence based view of risks and informs the strategy for notifications more likely to retain customers.
  • Transparency with customers is more likely to retain their trust.
  • There are strategies to help you at all stages of an incident. We help engage with your cyber insurance and meet OIAC regulatory needs.

Incident Coordination and Strategy

Our incident advisors in Australia and New Zealand work with your executive team to identify the real risks and develop strategies that architect a strong recovery for the various categories of people impacted.

e-Discovery
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Harm Assessment (The real risks)
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Data Breach Advisory Service
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Response Plan - what can be done
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Post-incident Review
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Profiling & Alerting
*Dark web & open sources*
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Incident Notification

Our incident advisors in Australia and New Zealand are highly experienced managing data breaches for large and small organisations from all types of sectors such as financial, government, health, transport, technology and retail.

Notification and Communications
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National Case Management Centre Escalation
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Initial Engagement
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Daily Sentiment Analysis
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My Data Care Portal
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Preparing your Organisation

Frontline staff, service desks and managers of teams value training and communications that helps them better prepare and manage questions from impacted persons. A consistent approach gives customers confidence in the actions being taken.

Training for Frontline Contact Centre Staff on Client Responses to Breach Notifications
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Peer-to-Peer Support Network for Cyber and Fraud Help Desk Teams
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